Carrier reviews

Regular, monthly reporting and post-move evaluations.

Monthly reviews of carrier performance.

Monthly reporting shows carrier performance measures YTD. You and your carriers see the facts on timeliness, estimating accuracy, shipment acceptance ratios, self-haul percentages, and customer satisfaction. Because Avail® aggregates large volumes of data, the findings carry a high degree of statistical relevance.

Post-move evaluations.

Customer satisfaction scores are a prime measure of carrier performance. Avail sends post-move evaluations and collects responses on your behalf. Or, you may administer your own survey and import the data via Avail Order Management for easy viewing in your dashboard.

Avail's online performance review form for carriers.

Customer View: The evaluation we use is simple and quick. Customers are reluctant to complete lengthy or complicated forms.

Manager screen for viewing employee's reviews.

Manager View: The Avail dashboard lets you view employees’ feedback to understand their satisfaction or dissatisfaction.